(4.3 / 5)1531+ Ratings

Back Market Reviews

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Overall Rating

4.3
15 Reviews
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About Back Market

Back Market is a global marketplace for refurbished devices. They offer a wide range of products including smartphones, laptops, iPads, tablets, smartwatches, audio devices, cameras, televisions, printers, speakers, headphones, desktops, and drones. Their rigorous vetting process ensures that only the best refurbishers can sell on their platform. All devices sold on Back Market have been tested and restored to perfect working condition according to industry standards. They offer these premium refurbished tech products for up to 70% less than brand new. In addition to being cost-effective, buying refurbished tech from Back Market is also better for the planet as it uses significantly less raw materials, water, and generates less e-waste compared to brand new devices. They also offer free delivery, a 1-year warranty, and a 30-day money-back guarantee on their products. Their in-house customer service team is available 6 days a week to assist customers.

Back Market Pros & Cons

Pros of Back Market:

  • Cost Savings: Back Market offers significantly lower prices compared to new devices, with savings of up to 70%.
  • Quality Assurance: The platform has a strict vetting process for sellers, ensuring devices meet high-quality standards.
  • Warranty and Returns: A 1-year warranty is provided on all purchases, along with a 30-day return policy, offering peace of mind for consumers.
  • Sustainability: Back Market promotes a circular economy by reducing e-waste and encouraging the reuse of refurbished devices.

Cons of Back Market:

  • Limited Availability: Consumers might not always find the exact model or condition they are looking for, especially for rare or older models.
  • Cosmetic Imperfections: Even devices in "Excellent" condition might have minor cosmetic blemishes.
  • Potential for Counterfeits: There is a risk of receiving a counterfeit device, although Back Market has systems in place to prevent this.
  • Customer Service Issues: Some customers have reported poor customer service experiences, including difficulties in resolving issues and a lack of escalation paths.
  • Trade-in Disputes: There have been instances where devices were downgraded or damaged during the refurbishment process, leading to disputes over valuations.

Additional Notes:

  • The platform has received mixed reviews, with some customers reporting satisfactory experiences while others have had negative interactions.

Back Market Coupon & Discount Codes

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Back Market Customer Reviews (15)

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Hannah Mitchell
Hannah Mitchell
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Oct 6, 2023
Mildred Hunter
Mildred Hunter
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Oct 6, 2023
Salvatore Trevisani
Salvatore Trevisani
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Oct 5, 2023
Searlait Paquette
Searlait Paquette
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Oct 5, 2023
Myra Parks
Myra Parks
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Oct 5, 2023
Brigitte Freeh
Brigitte Freeh
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Ana Pereira
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Oct 4, 2023
Sofia Bird
Sofia Bird
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Oct 4, 2023
Jonas Koehler
Jonas Koehler
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Oct 4, 2023
Albert Thomsen
Albert Thomsen
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Oct 3, 2023

Back Market Customer’s Q&A

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Back Market Features and Benefits

Back Market is a marketplace for refurbished electronics with several key features and benefits:

  • Wide Selection: Offers a variety of refurbished electronics, including smartphones, laptops, tablets, TVs, and appliances.
  • Competitive Prices: Prices on Back Market can be up to 70% off the list price of a brand-new device.
  • Quality Assurance: All devices sold on the platform undergo a rigorous quality control process.
  • Warranty Protection: Offers a 1-year warranty on all products sold on their site.
  • 30-Day Money-Back Guarantee: Provides a 30-day money-back guarantee.
  • Free Shipping: Offers free shipping.
  • Sustainability Focus: Committed to reducing electronic waste and promoting a circular economy.
  • Trusted Sellers: Works only with trusted sellers.
  • User-Friendly Interface: The website is easy to navigate.
  • Customer Reviews and Ratings: Allows customers to review and rate products.
  • Responsive Customer Support: Provides responsive customer support.

These features make Back Market a great option for those looking for a sustainable way to buy electronics.

About backmarket.com Prices and Cost?

Back Market is an online platform that sells refurbished tech products. They offer a wide range of devices including iPhones, MacBooks, gaming consoles, Chromebooks, and laptops. The prices on Back Market can be up to 70% off compared to new products, making it a cost-effective option for tech consumers. The exact cost of items can vary greatly depending on the model and brand. For instance, prices can range between $23 and $1,400. It's important to note that all refurbished devices have been used, but not all used devices have been refurbished. Therefore, the condition of the device can also affect the price. Back Market discloses the grade of every product on its page so customers know exactly what they're getting and what condition it's in. They also offer a 1-year warranty and a 30-day money back guarantee for added customer assurance.

About backmarket.com Payment Method?

Backmarket.com offers a variety of payment methods for its customers. They have integrated a total of 15 different payment methods across 17 countries. Some of the payment methods include Alipay, Mastercard, Paypal, and Visa. They also offer the option to pay in installments. If a product is not delivered or another form of dispute arises between the consumer and the merchant, these payment methods offer the consumer the option to get their money back. However, the time it takes for the funds to appear in your account can vary depending on your payment method and bank. Please note that this information might have changed after my last update in 2021.

Back Market FAQs

FAQ

How do I sell my device on Back Market?

To sell your device on Back Market, you need to follow these steps:

  1. Complete the assessment for your device on the Back Market website. This includes providing details about your device such as the exact model and its general condition.
  2. Get an offer from a professional refurbisher based on your device's condition and its current market value.
  3. If you accept the offer, you can ship your device for free using their prepaid shipping label.
  4. Once the refurbisher receives the item and verifies that it matches the assessment, you will get cash in your bank account.

Please note that even non-functioning devices are still full of valuable raw materials. When you recycle with Back Market, they ensure that as many parts as possible are reused and anything toxic is disposed of responsibly. If the item is still functional, it will be passed along to a refurbisher. You can sell smartphones, tablets, gaming consoles, headphones, earphones, and speakers through Trade-in, even if they are broken. Refurbishers will restore your old electronics to perfect working condition so that any tech you sell can live its best reborn life.

Remember, the power is always yours: you're free to accept or reject any offers. If you don’t get an offer right away, you can always try again — Trade-in offers depend on the market, so there’s always round 2.

FAQ

About backmarket.com Popular Products and Services?

Back Market is a global marketplace for refurbished devices. They offer a wide range of refurbished electronic products, including smartphones, laptops, tablets, and gaming consoles, all of which are restored to their original functionality and sold at a reduced price. Some of the popular devices on Back Market include iPads, iPhones, MacBooks, and gaming consoles. They also offer Chromebooks, laptops, and desktop computers. One of the most popular items on the website is a Back Market MacBook Pro used. In addition to these, they also offer televisions, printers, speakers, headphones, smartwatches, and drones. They also have a trade-in program that allows customers to sell their old tech. All these products and services are offered for up to 70% less than brand new, with free delivery, a 1-year warranty, and a 30-day money-back guarantee. They also have a strong focus on sustainability, stating that a refurbished smartphone uses significantly less raw materials, water, and generates less e-waste and carbon emissions compared to brand new.

FAQ

How do I sell my old tech on Back Market?

To sell your old tech on Back Market, follow these steps:

  1. Go through the assessment on the Back Market website. This involves providing details about the device you want to sell, such as its brand, model, storage capacity, and condition.
  2. Based on the information you provide, you'll receive a price offer from a professional refurbisher.
  3. If you accept the offer, you can ship your device for free using a prepaid shipping label provided by Back Market.
  4. Once the refurbisher receives your device, they'll check to see if it matches the assessment. If everything is as described, they'll pay you by direct deposit into your bank account.

You can sell a variety of tech items on Back Market, including smartphones, tablets, gaming consoles, headphones, earphones, and speakers. Even if your device is broken, it may still have value to refurbishers. If your device doesn't match the assessment, the refurbisher may send you a counteroffer, which you're free to accept or reject. If you reject the offer, your device will be sent back to you for free.

Remember, selling your old tech not only puts cash in your pocket, but it's also a great way to reduce e-waste and help the environment. Happy selling!

FAQ

What is the return policy of backmarket.com?

Once you receive your order from Back Market, you have 30 days to return it to the seller. If you receive a wrong or defective item, are missing accessories, or if you change your mind about the item, you can ship it back for free. If you believe your item was damaged during transit, please let them know within 3 business days of receiving it.

After the first 30 days, issues may only appear after prolonged use, which is why they provide a 1-year warranty. The warranty starts on the date of purchase and covers hardware defects. The warranty doesn’t apply to wear and tear from normal use (including a decrease in battery capacity), significant impact damage, or oxidation (liquid damage). The warranty will also no longer be valid if your item is repaired or tinkered with by anyone other than the seller.

Before returning your order, don't forget to remove all personal data and do a factory reset of the item. And of course, remove your SIM card and make sure you include all the accessories that came with the item (e.g. the charger, cords, etc.) before securely packaging everything to send back. Be sure to follow their step-by-step return instructions very carefully.

FAQ

backmarket.com Return Policy?

Backmarket.com has a 30-day return policy. Once you receive your order, you have 30 days to return it to the seller. If you receive a wrong or defective item, are missing accessories, or if you change your mind about the item, you can ship it back for free. If you believe your item was damaged during transit, you should let them know within 3 business days of receiving it.

After the first 30 days, they provide a 1-year warranty which starts on the date of purchase and covers hardware defects. The warranty doesn’t apply to wear and tear from normal use, significant impact damage, or oxidation (liquid damage). The warranty will also no longer be valid if your item is repaired or tinkered with by anyone other than the seller.

Before returning your order, you should remove all personal data and do a factory reset of the item. Also, remove your SIM card and make sure you include all the accessories that came with the item before securely packaging everything to send back.

Regarding the shipping policy, all orders ship within 1 business day. However, depending on what time you place your order, it may ship even sooner. Their sellers only ship on business days (no weekends or holidays). Orders placed after 1 PM will be shipped out the next business day.

FAQ

Back Market Alternatives

Here are the top 10 alternatives to Back Market:

  1. Vinted
  2. Refurbed
  3. Swappie
  4. Certideal
  5. Remade
  6. Recommerce
  7. Gazelle
  8. Sourcely
  9. Usell
  10. digiCircle

These platforms also offer a wide range of refurbished electronics and gadgets. Happy shopping!

FAQ

How To Open A Back Market Account?

To open an account on Back Market, follow these steps:

  1. Open the Back Market app or go to the home page.
  2. Select the account icon (the little person icon near the website’s search field. On the app, it’s located in the homepage menu).
  3. Enter your email address on the login page. You’ll be redirected to the registration page when your email isn’t detected.
  4. Enter your name and password.
  5. Select the email opt-in box if you want to hear about the sweetest savings.
  6. Create your account.

Now, you're ready to shop. Find a good deal on the marketplace. Enjoy shopping!

FAQ

Back Market Pricing

Back Market offers refurbished tech products at prices up to 70% off the MSRP (Manufacturer's Suggested Retail Price) of new devices. The exact price of a product can vary based on factors such as storage, color, condition, and carrier compatibility.

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